ENCORE PRO series headset was developed for the premium contact center industry. Essentially a versatile modular system that incorporates 3 different wearing styles. It’s the industry’s lightest and most comfortable headset with countless hours spent on the ergonomics for maximum fit and long term wearability. Developed over the period of 2 years it features long term comfort, ultra light weight and superior audio quality over the competition. Since its release Plantronics has seen over 40% market share growth in Europe (previously dominated by Jabra & Sennheiser). Over 350,000 units have been deployed so far bringing in a net revenue of close to $20 million. Initially a massive team wide effort my involvement stayed until the end. I was instrumental in the final design direction, development and pre-production. Managing the entire program (including conflict resolution) and liasing with the product Marketing groups. By far the most complex and involved program I’ve worked on and the most satisfying too.
The Encore Pro series headset is currently being used in hundreds of premium contact centers around the world where the need to have crystal clear voice communication and all day comfort are key
